What information MUST be on a specimen label so it will not be rejected?
To ensure that results are specific to a patient we require the patient’s full name and date of birth as minimum requirements for specimen labeling. Date and time of specimen collection are also required to ensure proper specimen integrity and record keeping. To help minimize rejections at the lab, please ensure that all specimens are properly labeled with all required patient information.
If I’m submitted for a test, will my medical information be kept confidential, and how can I get access to it?
Artemis DNA is committed to protecting the privacy of your personal and health information, including individual laboratory test results and other patient protected health information that we collect or create as part of our testing activities. Should you have any questions about our privacy practices, please Contact Us.
Do you store patient specimens for later testing/retesting if needed?
Yes, see below for testing storage breakdown:
– Saliva, buccal swabs and mouthwash: 90 days
– Nasal swab: 14 days
How are test results communicated?
Each Artemis DNA account has their own dedicated “Provider’s Portal” created for them to track the status of tests and retrieve results. The log-in credentials for the portal are provided to the facility by their Artemis DNA Account Manager.
How is testing ordered?
Lab tests are ordered via the Artemis DNA Requisition Form.
How long does it take to get test results?
If a sample arrives at Artemis DNA with the correct necessary information, the turnaround times are generally as follows:
Pharmacogenomics Test (PGx) (PCR-RT): 72 hours
Next Generation Sequencing (NGS): 3 to 4 weeks
Respiratory Pathogen: 24 to 48 hours
What is the difference between an Explanation of Benefits (EOB) and a bill?
An Explanation of Benefits (EOB) is a form or document that may be sent to you by your insurance company after you have had laboratory services (a urine drug monitoring test, for example) that were paid by the insurance company. You should get an EOB if you have private health insurance, a health plan from your employer, or Medicare. An EOB is not a bill.
Your bill will come from Artemis DNA (not from the insurance company) and will include all payments made by your insurance company, and any other discounts. Your bill will identify any balance you may owe. You must pay the balance to Artemis DNA. Information about how to pay will be listed directly on the bill.
How much will the patient get billed?
We do not balance bill traditional Medicare patients at all. Patients with commercial insurance are billed according to the patients plan. This information includes co-pays/deductibles, does this plan allow for out of network coverage, how many times per year can this patient have this procedure etc.
Is testing covered by my insurance?
Coverage for lab testing is highly dependent on not only on the insurance company, but on the individual’s plan. For example, some insurance plans include diagnostic lab benefits and some do not. In the event of no coverage, we offer affordable self-pay options.
Who do I contact if my location has a question about a particular patient sample?
Any question about a patient sample, please Contact Us.
The status of samples and patient reports can be viewed in each location’s Provider’s Portal.
How is a new account set up to receive Artemis DNA testing services?
Artemis DNA Account Managers can sign up a new facility for testing services by filling out a New Provider Form.
Once all the necessary information is received and processed by our Accounts Department, the Account Manager will receive confirmation via email, including the log-in credentials for the new account’s provider’s portal, in which information on patient tests is accessed.
How can my clinic start sending patient samples in for testing at Artemis DNA?
Please Contact Us – letting us know what type of testing you are interested in and any other specific needs for your facility. An Artemis DNA representative will be happy to reach out to discuss options with you.
Shipping & Supply Info
What shipping options are available for Artemis DNA customers?
Our clients can set up delivery options for either FedEx, UPS or USPS according to their preference.
Who do I contact for shipping and delivery questions?
Our Orders team would love to help with any shipping or delivery issues., please Contact Us.
How are Artemis DNA supplies ordered?
Upon signing up a brand new account with Artemis DNA, the Account Manager is prompted to indicate the types of supplies needed and they are sent as a “Welcome Kit”. This is the initial shipment of supplies to the facility.
Supplies are ordered for existing accounts by the facility itself or their Artemis DNA Account Manager, with a Supply Order Form.
Account Managers needing supplies for their personal inventory may use the Personal Supply Order form.
Our patient is prescribed Lortab (hydrocodone) but their urine confirmation states Negative for hydrocodone but Positive for hydromorphone. The Dr. is ready to kick them out of the program, are we justified?
No – many individuals metabolize hydrocodone into hydromorphone, norhydrocodone and to a lesser extent Dihydrocodeine. The production of these metabolites from the parent compound is why the hydrocodone is no longer detectable.
I had my patients urine collected and sent to two different laboratories for comparison. The first laboratory came back with a Positive THC result however your laboratory came back Negative for THC. Explain this please.
Two different laboratories can have different methodologies, different sample preparation techniques, different cutoffs, different instrumentation, etc. THC is also a very sensitive compound that can break down rapidly in urine over time and temperature changes. In addition, although the result may state Negative it does not mean there was no THC present, it may mean that the THC concentration may not have been high enough to trigger a Positive result but it still is present. Different THC cut-off levels between labs could explain this as well.
My patient is on a daily routine of Oxycodone but I see no Oxymorphone in their urine confirmation. Are they spiking their urine sample during collection?
Possibly but use caution when questioning – Some people are poor metabolizers of certain compounds so it is not impossible that they are taking their meds as prescribed but just lack the protein required to produce the metabolites (Genetic variation among individuals).
My patient swears they had recently used heroin but the confirmation results came back Negative. Are they lying?
Possibly but not necessarily. Heroin has a very quick half-life in the body and the urine collection could have just been outside of the time window to be detected by screen or mass spec analysis. Also, the quality of heroin may have been poor, meaning it was mixed with a cutting compound such as manitol or sodium bicarbonate so it was a smaller amount of heroin used.
POC test screened Positive for certain drugs at collection but confirmed Negative. How?
Many compounds are structurally similar so there is a high rate of cross-reactivity on the POC strips. Mass Spectrometry confirmation rules out those structurally similar compounds to look for the exact drug (molecule)only.
POC test screened Negative for all drugs at collection but confirmed positive by LC/MSMS. Why?
POC cups are not as sensitive, specific or stabile for the indicated drugs. In addition, the drug concentration levels needed to trigger a positive result on the POC strips is significantly higher than our LC/QQQ cutoff.
Does the detection in urine of ETG and ETS rule out the possibility of hand sanitizer or mouth wash use?
No it does not rule it out but it is highly unlikely. Other forms of sanitizer and mouth wash are available that are alcohol free and should be suggested to the patient if the Dr. has concern.
Can I add a test to a report already released?
Please be mindful each test has a stability time frame required for processing. Send all additional test inquires to email@example.com and we will get back to you regarding your request within 24 hrs.
What is the stability for RPP testing?
RPP samples are stable for 3 hours room temperature, 72 hours refrigerated, and 30 days frozen. RPP samples are require to ship with ice packs. The requisition must indicate the form of storage (frozen) if the sample is received outside 72 hrs of collection.
May I be transferred to someone directly in the lab?
The lab is working diligently on processing samples within the turn around time provided. Please Contact Us and we will respond within 24 hrs.
What collection devices are needed for testing?
We require 1 EDTA tube and 2 SST tubes for a Comprehensive Wellness test. If a patient is requesting less test (i.e. Female/Male Wellness), then we will require 1 EDTA tube and 1 SST tube. If a patient is requesting a send-out test. we require the correct collection device for that send out in addition to the requirements for wellness panels. The send out list also provides the required collection devices for each test.
Do we send out for ____ test?
We currently have a set list of test we send to our reference lab. Please reference this list.
Why is a CBC rejected?
CBC samples are stable for 48hrs. If the samples are received outside the 48hrs the sample will have to be rejected due to exceeding the testing stability time frame.
When will a sample report be released?
Provided the sample is not on hold, the in-house Clinical Chemistry sample report will be released within 48 hours of the date the lab received the sample. If the sample is on hold, this will be indicated on the bottom of the “pending” lab report. Once the information needed to take the sample off hold is received, the sample will be released within 24 hours provided the original 48 hours has passed. RPP sample reports are released within 24 hrs of receiving.
What is the process after a hold is released?
Specimen is retrieved the next business day and processed
In most cases high priority specimens are processed the same business day
Why is a specimen placed on hold?
Common causes of specimens being placed on hold at the lab include:
Incorrect Test Panel Selected
No Test Panel Selected
Provider is not in our database
Missing Provider Signature
Missing Collection Date
Missing Client Information
White out used on a requisition form
Mistakes on requisition form w/o initialing the mistake