• Why is a specimen placed on hold?

    Common causes of specimens being placed on hold at the lab include:

    Missing Insurance
    DOB Discrepancy
    Name Discrepancy
    Incorrect Test Panel Selected
    No Test Panel Selected
    Provider is not in our database
    Missing Provider Signature
    Missing Collection Date
    Missing Client Information
    White out used on a requisition form
    Mistakes on requisition form w/o initialing the mistake

  • How does one know if a specimen is on hold?

    The Account Manager and the Office Manger will be notified of the Hold and the reason.
    Sample status can be checked on the Provider’s Portal.

  • What is the process after a hold is released?

    Specimen is retrieved the next business day and processed.
    In most cases, high priority specimens are processed the same business day.